Return Policy

Last Updated: June 2026

ALL SALES FINAL — NO RETURNS OR EXCHANGES

All purchases made on NIHILUX are final. We do not accept returns, exchanges, or issue refunds under any circumstances, except in the case of manufacturing defects or items fundamentally damaged during transit.

Why We Have This Policy

NIHILUX Atelier is an independent brand. Each piece is produced in limited quantities. A strict no-return policy allows us to keep prices fair and ensure every item we ship meets our quality standards. We strongly encourage you to review sizing, colorway, and product details carefully before placing your order.

Defective or Damaged Items

If your item arrives with a manufacturing defect or was damaged in transit, we will make it right. You must:

1. Contact us at nihiluxhelp@gmail.com within 7 days of delivery.
2. Include your order number and clear photographic proof of the defect or damage.
3. We will review your claim and respond within 3 business days.

Claims submitted after 7 days of delivery will not be accepted.

Sizing

Incorrect sizing is not considered a defect and does not qualify for a return or exchange. We provide detailed size guides on every product page — please refer to these before ordering. If you are between sizes, we recommend sizing up.

Order Cancellations

Orders cannot be cancelled or modified once they have been placed and payment has been confirmed. Please review your cart carefully before checkout.

Lost or Undelivered Packages

If your tracking shows your package as delivered but you have not received it, contact your local carrier first. If the issue remains unresolved, reach out to us at nihiluxhelp@gmail.com and we will do our best to assist.

Contact

For any order issues, reach us at nihiluxhelp@gmail.com. Our full Terms of Service, including the binding no-return policy, can be found at nihilux.store/terms.